Return Policy
At Papattes Store, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. Here are our return conditions:
Return eligibility: Only items with manufacturing defects or order errors are accepted for return.
Claim period: All return requests must be made within 48 hours of receiving the item.
Condition of the item: The product must be unused, in its original sealed packaging, accompanied by all its accessories and labels.
Non-refundable: No refunds will be made for these items. A credit note or exchange will only be offered if the request meets the above conditions.
Mandatory verification: Return requests will be carefully verified before being approved.
Return shipping costs: Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a proven defect.
If you have any questions or need assistance, our customer service team is available at [email protected].